Refund & Return Policy
Returns & Refund
We are committed to providing high-quality products and perfect shopping experience for every customer. Please read our refund and return policy carefully before placing an order.
1. Return & Refund Eligibility
- Defective/Damaged Products：If the product is defective, damaged, inconsistent with the description or missing parts when you receive the package, you can apply for full refund, free replacement or partial refund within 14 days after receiving the goods.
- Personal Reason Return：If you do not like the product, wrong size or other personal reasons, you can apply for return within 14 days after receiving the goods. The product must be unused, intact, with original packaging and no damage.
- Non-refundable Situation：Products damaged by artificial use, worn products, missing original packaging, customized products and special clearance products are not supported for return and refund.
2. Application Process
1. Contact our customer service via support email and provide your order number, product photos/videos as proof;
2. We will review your application within 1-3 working days;
3. After approval, we will arrange refund or guide you to return the goods;
4. For return orders, please send back the goods according to the designated address, and we will process the refund after receiving and inspecting the goods.
3. Refund Time & Method
All refunds will be returned to your original payment account within 3-7 working days. The specific arrival time depends on the processing rules of your payment platform and bank.
4. Freight Instructions
- Quality problems: we bear the return freight;
- Personal reasons: customers need to bear the return freight.
We reserve the final right of interpretation of the refund and return policy.